At each stop on the Digital Impact World Tour, we are asking participants to share the tools, tips and resources that help them use and manage digital resources safely, ethically and effectively. Then we are asking: what’s missing?


Explore the lists below of “What We Use” and “What We Need” that civil society leaders shared at Digital Impact Brisbane on July 29. Add your own ideas by dropping us a note at


“What We Use”


Software and Tech



Policies, Frameworks, Models, and Toolkits



Organizations & Programs



Data Sources






“What We Need”

Software and Tech

  • Values-based CRM with best practice security safeguards
  • Pooled customer approach to software and negotiation with big companies
  • Democratizing technology access for CSOs
  • Design tools for all/most potential users of technology and data co-owners (i.e. non-tech natives)
  • De-identification of data
  • Pressure on commercial providers and data sources to increase integrity and protection
  • Digital signature to trace data leaks
  • Values-based donation platform that is a signatory to (proposed) charter of digital data rights
  • Email platform with best practice opt-in sign up (detailed options)
  • Resource data capture capability issue to translate into knowledge rather than data itself
  • Resources for NFPs to test the quality of data
  • Recovery data system to avoid piracy


Policies, Framework, Models, Toolkits

  • Citizen data protocols
  • Universal charter of digital data rights for people engaged with nonprofits (signatories)
  • Digital Audit Tool
  • Legislative framework for data management
  • Australian digital inclusion index
  • Policies and procedures on how and what data is collected which limits social good impact
  • Frameworks for public versus private use of data
  • Digital Policy/Framework Packs from ACNC or Connecting Up
  • Data philanthropy information and resources
  • Digital strategy template
  • Health checks standards
  • Productivity commission approach to NFP data
  • Policy support from tech companies for NGOs
  • Community standards of behavior and communication
  • Data collection processes that are adaptable to the people the data represents
  • Co-design of digital strategy with the communities served/affected by data collection
  • Best practice data codes of conduct for collection, storage, usage, destruction of data in nonprofits
  • Better laws and regulation around citizens’ access to and ownership of data about them
  • Laws/policies that enable the sector to do its job
  • Needed Paris/Kyoto agreement for digital standards internationally
  • Digital journey audit to help management and boards understand readily/visually where they are on journey
  • Curation of apps and tools for better digital performance
  • Guide to developing opt-in policies creating increased transparency
  • A way forward for managing workforce in a 24/7 digital world
  • Common language around impact measures
  • We need: frameworks to support digital partnerships: data connection/sharing, and use/management
  • Ways to connect with and protect people at the “outposts of democracy”
  • Actual consent versus implied consent
  • Queensland Library standards, ex: for free Wi-Fi
  • New organizational forms for the digital age
  • Ways to identify bias in algorithms before using them to distribute funds/resources



  • Short term project funding to decrease the digital divide
  • Government funding for community access to WiFi, phones in rural areas
  • Cost shifting to provide digital access
  • Support for orgs to release data
  • Allocation of resources to moderation



  • Transparency in data management processes
  • Auditing of ethical data process/management
  • Trust: organization brand and reputation is part of the core solution
  • How to make strategy drive tools, not tools that drive strategy
  • The digital economy is here – adapt or die!
  • If you can’t protect it, don’t collect it!
  • More peer networking to share resources
  • Equity of opportunity to participate in digital world
  • Inviting coders/programmers to collaborate and share our challenges
  • Digital governance issues are about people, not just organizations
  • Acknowledge role of developing countries in creating new tools and learn from them
  • Know who we are “dangerously dependent” on
  • Greater recognition of the way in which the digital is impacting actual connections/relationships for good or evil
  • Recognition of the digital divide
  • Knowledge = power; Language = power; Data = power. Who contributes? Who decides?
  • Data is at the center of overlapping spheres of adaptability, applied ethics, and transparency
  • Take our heads out of the “digital sand” and acknowledge how the world is changing (not only because of digital)
  • The reason the profit agenda is dominating the digital world is directly related to the way we have allowed it to dominate the fundamental values of society.


Training and Capacity Building

  • Case studies of the transforming use of data and digital
  • Digital skills building for: boards, staff, funders, government, everyone
  • Information on EU data regulations
  • Dedicated “data” or “information” manager
  • Useful to have access to objective data manager; challenge is data sovereignty
  • Support for teachers of the future
  • Better understanding of the ideal profile of a data manager
  • Media awareness and training
  • A curation of resources available and how to optimize for NFPs
  • Case studies that show issues and possibilities of digital data
  • Online training programs




  • How do we link capabilities and needs? (e.g. resource poor nonprofits with digital volunteers)
  • How do we prevent the perceived and real risks associated with digital from leading to inertia in NFP?
  • How can we prevent data from polarizing views – less bias, more pluralism?
  • How do we communicate and connect with our elders who do not use digital technology and are, in fact, fearful of it?
  • How to convince owners of data to share it in the public interest?
  • Is the channel used for fundraising based on generational issues (i.e. mental health? Low income? Financial barriers?
  • How do we guide data sharing/aggregating to protect privacy and ethics but avoid losing value of data?
  • How do organizations see where this sits in their priorities and resource allocations?
  • How do we manage issues of social license for tech companies, in light of: racism, labor exploitation, privacy breaches, propaganda?
  • How to gather and share data about Impact Risk to manage it to maximize impact return?
  • Is digital communication the best way to reach older people?
  • How do you use idle assets to make money or improve service delivery?
  • Do you really need more funding or a more creative way to use existing resources?
  • How to balance the utility of data with the privacy concerns of owners of data?
  • Can we please have a checklist of framework for private organizations to reference to assess the quality or trustworthy nature of peer content?
    What does high trust content look like?
  • When moving to cloud-based grants and donor management, how to ensure responsibility?
  • How to share what we learn from our data and learn from others’ data, by effectively engaging diverse groups/beneficiaries?
  • Does “digital by default” simply make the issue of access somebody else’s problem? Ignore that many people do not have digital access?
  • Where is leadership going to come from? Should it be organizations or government?